What Is a No-Response Ticket?

As digging season is underway, a reminder about no-response tickets:

A no-response ticket is a tool for excavators to use when they’ve placed a locate request and one or more utilities have not responded electronically by the start date/time.

Any utility receiving a no-response notification should respond as soon as possible, but no later than two hours.

Ticket Life

How Long is a Ticket Valid?

The ticket life on a standard excavation ticket shall be 17 calendar days after the start date and time on the ticket. Refresh tickets should be requested anytime marks are destroyed or become unusable, but a refresh will be required if work will continue beyond the expiration date.

The proposed excavation area on a ticket should be limited to that which can reasonably be completed within the 17 days. If the excavation is not completed by day 14, a refresh ticket should be placed with the center.

The ticket life shall not supersede the requirement that markings shall be done in a manner that will last for a minimum of five business days on any nonpermanent surface and a minimum of ten business days on any permanent surface.

Report all Damages to Nebraska811—It’s the Law.

As digging season nears, remember to always report all damaged utilities to Nebraska811.

As stated in Nebraska Statute 76-2326: Damage; duty of excavator. If any underground facility is damaged, dislocated or disturbed before or during excavation, the excavator shall immediately notify the center (Nebraska811). An excavator shall not conceal or attempt to conceal damage, dislocation or disturbance of an underground facility and shall not repair or attempt to repair the underground facility unless authorized by the operator of the underground facility.

Why is damage reporting required?

  • It ensures that the correct utility company is notified of the damage
  • It notifies all utility companies with facilities located near the damaged facility, and allows them to determine whether the integrity of their underground facilities has been (or will be) affected
  • It provides an instant notification to the affected utility company, allowing them to quickly access and arrange for any needed repairs to avoid injury to the public or service interruptions

How to report a damage to Nebraska811

All damages must be reported to Nebraska811 by either dialing 8-1-1 or 800-331-566. You will be asked for the ticket number of the original locate request, along with any associated details involving the location of the damaged facility(s). Please note, if you were illegally excavating without a current Nebraska811 locate request at the time of the damage, you are still required to call Nebraska811 and notify them of the damage.

For additional information regarding Nebraska811 and the Nebraska One Call Notification Act, please visit us online at ne1call.com

New Underground Facility Installation Requirements Commenced as of January 1, 2021.

PLEASE NOTE: As of January 1, 2021, any plastic or nonmetallic facility installed underground shall be locatable.

As stated in Nebraska Statute 76-2320.02.

Use of plastic or nonmetallic underground facilities; installation requirements. Notwithstanding any other provision of the One-Call Notification System Act, any plastic or nonmetallic underground facilities installed underground on or after January 1, 2021, shall be installed in such a manner as to be locatable, either by mapping or by use of tracer wire, by the operator for purposes of the act.